Customers' Responsibilites

Looking after the site

To enable us to provide a continuous trouble-free LPG supply there are several ways you can help:

• Don’t allow vehicles to approach too near to an installation. A manoeuvring car could, for example, inadvertently snag the pipework and cause a gas leak.
• Don’t surround the tank with flammable material (and that includes long grass), don’t ‘box’ it in to hide it, and don’t try to conceal it with sheds or fences that are too close.
• Ensure the area surrounding the tank and equipment is kept in good condition and is hazard-free with no overgrown vegetation.
• Do not allow anybody to interfere with or move the tank.
• Please do not paint the gas tank or any of the equipment.
• Allow our drivers and contractors access to fill and maintain the tank.
• Ensure flammable materials e.g.: long grass is no closer than 3 metres from your tank.
• Always use a CORGI LPG-registered engineer to undertake any gas work or repairs.

Looking after the pipework

• The pipework laid from the tank installation to your home is your property, and has been specially selected for an LPG supply. Never allow non-qualified people to modify the pipework.
• Maintenance of regulators, pipework and appliances is your responsibility.
• Please ensure that above ground pipework is not covered or buried underneath soil.
• Please be careful when digging around the vicinity of your underground pipework.

Precautions against damage from vehicular traffic

Where damage to the storage installation equipment from vehicular traffic is a possibility, precautions against damage should be taken. Suitable protection should be provided to prevent mechanical damage to all parts of the installation, for example by the use of crash barriers or bollards.

Note : a compound fence does not constitute adequate vehicle protection!

• Protection shall be suitable for the type of vehicles likely to cause damage, ranging from the
  use of kerbing to heavy duty barriers suitable to protect against large HGV vehicles.
  
• Where bollards are used they should be adequately spaced to ensure vehicles cannot pass
  through them.
  
• Where barriers or bollards are used without compound fencing they must be sited a suitable distance from the tank(s) and associated equipment bearing in mind that powered vehicles should not park within the specified tank separation distance.
  
• Details of a suitable barrier provider are located in the miscellaneous section of this manual.

Areas for specific consideration are:

• Fork lift Truck and Autogas installations.
  
• Pub or restaurant car parks.
  
• Installations sited near to unloading bays, car parks or traffic routes.

The information below is for 4 x 47kg cylinder installations.

Looking after the site

Your cylinder installation is perfectly safe as long as reasonable precautions are taken:

• Don’t allow vehicles to get too near the cylinders – the pipework could get damaged and cause an escape.

• Don’t surround the cylinders with flammable material (including long grass) or erect sheds or fencing panels too close to the cylinders.

• Where necessary, arrangements should be made to protect the cylinders once in place from accidental damage or interference from persons, vehicles or animals. Provided the ventilation around the cylinders is not obstructed, a slatted fence or shrubs can provide screening.

• For safety reasons, cylinders should not be padlocked together or to any surface. In the event of fire, quick removal may be necessary by the emergency services.