Calor and Customer Responsibilities

1. Because safety is the number one priority at Calor we always replace vital components well within their working lifetime and the driver will complete a safety check prior to filling.

2. The LPG tank and fittings installed into the tank remain Calor’s property with Calor being responsible for maintenance (full details are given on the Commercial Gas Order). The cost of this service is covered within the standing charge and may be undertaken by your delivery driver or a CORGI LPG-registered Calor-approved engineer as appropriate.

3. We ensure that all tanks get an examination every 10 years. This entails a pressure relief valve change, ultrasonic tests (to check the tank integrity) and checks for leaks and corrosion.

4. After 20 years, the tank receives a further thorough examination. If necessary, we will replace the tank with a fully refurbished one at our cost. In all we complete over 15,000 examinations every year. All this work is carried out by Calor’s Inspection Team which is approved and continually audited by the ‘United Kingdom Advisory Service’ (UKAS). The work is carried out by CORGI LPG-registered engineers who are individually approved by Calor.

5. In addition to these checks, tanks that are 2 tonne capacity or higher have an even more rigorous testing regime.

6. Calor operates a Gas Emergency Service 24 hours a day, 365 days a year. Just call 08457 444 999.

To enable us to provide a continuous trouble-free gas supply there are several ways you can help:

• Ensure the area surrounding the tank and equipment is kept in good condition and is hazard-free with no overgrown vegetation.

• Do not allow anybody to interfere with or move the tank.

• Please do not paint the LPG tank or any of the equipment.

• Allow our drivers and contractors access to fill and maintain the tank.

• Ensure flammable materials e.g.: long grass is no closer than 3 metres from your tank.

• Always use a CORGI LPG-registered engineer to undertake any gas work or repairs.

• Maintenance of regulators, pipework and appliances is your responsibility but we can offer you that service if requested at a competitive rate.

• Please be careful when digging around the vicinity of your underground pipework, to ensure no damage is caused.

• Please ensure that above ground pipework is not covered or buried underneath soil.

• If any damage is sustained to the tank, pipework or equipment or you smell gas, contact the Calor Emergency Service on 08457 444 999.

• All tanks have to be checked every time they are filled up. While your tank is being filled, the driver will inspect the valves and cover.

• The driver will also check the ground above the tank for any sign of damage.

• Your driver will check that the green marker pegs are in place, so we would like to ask you not to remove them and keep this area clear and in its original state.

• Calor engages a specialist contractor to carry out an annual inspection to check that the tank’s corrosion protection system is operating satisfactorily.

Normally Calor retains ownership of the tank, pumps, hoses and connectors on liquid duty installers. Calor is responsible for the upkeep, maintenance and replacement of this equipment on a fair wear and tear basis. If the customer damages this equipment, they must notify Calor’s emergency services – and they may be liable for replacement costs.

• Calor is covered for legal liability arising from manufacturing defects or from the actions of Calor personnel and contractors.

• Customers need to consider their own Third Party risks and we suggest discussing the matter with your insurer. It will not normally have an effect on your policy.

• Please contact Calor for advice on tank contents value.

• Full details of Calor’s policy are available on request from your local Customer Services Team.

NOTE: Failure to follow these guidelines may result in problems when making an insurance claim.

*Please note that this is only a brief summary and the insurance cover is subject to the terms and conditions of the policy.