What is The Think Tank®?
The Think Tank® enables your tank to think for itself, letting Calor know how much gas you have and when you need a gas delivery. A contents gauge on the top of your tank regularly monitors your gas level. A tank level transmitter sends a signal to the dialler unit which is connected to the telephone in your house. The dialler unit automatically calls our central computer keeping us informed of how much has you have left. A delivery can then be scheduled in good time.
Will it cost me anything?
No, the installation and telephone calls to Calor to relay the level of gas in the tank will be free of charge. The existing standing charge you pay does contribute toward installation, maintenance and call costs of telemetry, as well as existing tank maintenance and the emergency services.
My tank is underground, can I still have one fitted?
Yes subject to site survey, but if the tank is already in, another trench will have to be dug so the transmitter can be fitted to the outside wall of the house.
What distance can the signal be transmitted from The Think Tank® unit fitted to the tank?
30m cables allow the transmitter to be attached to the side of the house.
Will I definitely get a telemetry unit if you come to install it?
In most cases yes, but tests will be carried out to establish suitability.
In certain locations obstructions may affect the radio signal between the transmitter level unit on the tank and the dialler unit inside, making installation impossible.
The phone line will also be tested and in some cases may not be suitable for Telemetry installation.
Do I need to be in the premises for the unit to be installed?
Yes, you need to be in the premises. The installer will need access to install and test the dialler unit that works via the telephone line.
How long will it take to install?
On average, it will take 30 minutes, but it depends on the individual installation.
What does it cost me in telephone charges?
The Think Tank® is free to all Calor customers so there
are no dial up costs.
Will it affect my telephone/Sky/cable/PC/Internet connection/alarm?
No it will not affect any of the above. If the telephone line is being used the telemetry signal will not over ride the line, it will try to down load the information via the modem to Calor later.
Can I still order my gas deliveries by phone?
We would prefer to deliver on automatic top-up based on Telemetry information but you can still call us to order your gas if you think it is necessary.
However, we will know how much gas you have in your tank and will call you to agree to accept a delivery when the Telemetry system advises it is necessary.
Will the unit be affected if there is a lightening storm?
The Telemetry Dialler connection is protected with a fuse which may blow if there is a lightening strike on the phone lines in your vicinity. This is designed to protect the Telemetry Dialler Unit whilst still allowing your phone to work. If the fuse does blow the Dialler will stop calling to Calor’s central computer. The system will report to Calor staff that calls are not being received and we will contact you to investigate the cause. Where we can establish the fuse has failed we will send you a new phone connector which you can connect yourself or have the Calor driver install at the next delivery.
Will I still get deliveries if the Telemetry system fails?
Yes, you will still receive deliveries as normal. We have built in a fail safe solution which reverts to the existing forecasting system for deliveries in the event of breakdowns.
Who should I inform if I feel there is a problem affecting the Telemetry Installation?
Simply call your local Customer Operations Centre and you will be advised of what needs to be done.
If the unit is not operating, an appointment to rectify the issue will be arranged by the local contractor or a member of Calor staff; in the meantime there is no need to worry about deliveries as Calor’s normal delivery forecasting system will take until the problem is rectified.
How do I look after the units?
The information on Dos and Don’ts is included in the customer literature on the back cover but can also be found here.
Where can I find out more about how The Think Tank® works?
For more information, visit our dedicated Think
Tank section.
Have we missed anything? Let us know via our feedback form.
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