Which Calor gas cylinder should I use for my barbecue / patio heater / portable heater?
Appliances should generally state which cylinders they are compatible with, but if you are unsure, use our simple guide to selecting the right cylinder.
 Where can I get my butane/propane Calor gas bottle refilled?
Call 0800 662 663 and you will be diverted to your local Calor Gas Direct outlet. Alternatively, you can order your gas online via our secure ordering facility.
Can a refill shop supply a new cylinder / bottle?
Yes, our Calor retail outlets can supply and exchange cylinders / bottles. Call 0800 662 663 for you nearest Calor Gas Direct outlet.
Do I need to pay an initial
charge if I don't have a bottle to start with?
Yes, you will need to pay a cylinder refill agreement charge which covers the cost and maintenance of the Calor cylinders.
What is the cost of the initial
charge on a cylinder?
This varies between cylinder size and type, please ask your Calor Gas Direct outlet when calling 0800 662 663 or via our secure ordering facility.
How can I monitor how much gas is left in a cylinder?
Calor’s 5kg and 13kg Patio Gas cylinders, are fitted with Calor's new Gas Trac - an indicator which tells you when you are running low on gas. For all other cylinders, the empty tare weight can be found on a metal disc on the shroud, this gives the weight of the cylinder in pounds and ounces. To convert this to kilograms multiply this number by 0.453592. Once you have the empty weight of the cylinder you can put it on some scales, then you will have the total weight, so you can now take the empty cylinder weight off the total, this will give you how much gas you have left in the cylinder.
What is the empty weight of bottles?
All bottles will vary depending on their size, etc. The weight written on the metal disc on the shroud is the weight of the empty cylinder.
What are the dimensions of cylinders?
How many litres of gas are in 47kg cylinders?
91.8 litres.
How full is a Calor gas cylinder in a full condition, in percentage terms?
All cylinders are 80-87% full as space needs to be left for the expansion of liquid. The weight on the front of the cylinder is the total weight of gas in the bottle.
Where can I find instructions on how to fit, remove and maintain regulators?
You can find instructions on how to connect and disconnect your Calor appliances properly and safely in our Regulator Changeover Guide. Alternatively you can contact your local Calor supplier or speak to Calor’s Technical Help Desk on 01926 318497.
I have inherited unwanted empty Calor cylinders / bottles, and I would like to know how to dispose of them, would you be able to arrange their removal?
To locate your nearest Calor Gas Direct outlet please call 0800 662 663 or use our online search facility. Calor are currently running a cylinder retrieval programme in aid of ChildLine, if you return your unwanted Calor branded cylinder to a Calor Gas Direct outlet before 31st October 2008 Calor will donate £5 directly to ChildLine on your behalf*.
*Subject terms of conditions, these can be found here.
I have purchased a Calor cylinder / bottle and want to know if I should have received a regulator with it, or do I have to buy one separately?
No, regulators are usually supplied on the appliance. Alternatively you can purchase one online visiting Calor Toolbox.
Do you have any leaflets that would indicate the correct and safe way to store part-used gas cylinders when not in use. What warning notices should we display?
Yes, these are available from the Technical Help desk, the advice is taken directly from the relevant codes of practice.
Do cylinders come delivered to you sealed? How are they sealed?
Yes, there is an orange plastic cap on the valve.
I have an empty cylinder / bottle which
I no longer need and do not have the cylinder refill
agreement form; does that mean that I am unable to claim
any available refund?
Unfortunately yes, although we are happy to take the Calor
cylinder back and donate £5 to ChildLine as part of our
cylinder retrieval scheme. Please note that the Calor cylinder
needs to be returned by 31st December 2008.
I would like to exchange my cylinder for a different size, can we do this at any Calor outlet?
Yes, call your local CGD outlet on 0800 662 663 and they will be able to advise. All bottles except for the 5kg Patio Gas can be exchanged.
Taking cylinders abroad/availability of Calor abroad?
You can take Calor cylinders abroad but you will not be able to purchase them outside of the UK.
How many hours of heat are provided by a 15kg cylinder?
Running constantly at 3kW, a 15kg cylinder would last for around 68.5 hours.
What are the guidelines on siting Calor cylinder installations outside?
The guidelines can be found here.
Have we missed anything? Let us know via our feedback form.
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